What is AI (Artificial Intelligence) and can it replace humans?

At a high level, artificial intelligence is created to mimic human intelligence. The question of whether AI can replace humans is a multifaceted and dynamic subject. When it comes to complex tasks, training AI to fully replace human intelligence can be a costly endeavor. However, for simpler tasks like offering business information or providing hours of operation, the substitution of humans with AI would be a cost-effective solution.

What is a chatbot and how are conversational AI Agents different?

A chatbot is a simple program that can respond to basic, pre-programmed questions or commands. In contrast, a conversational AI agent is a more advanced system that can engage in natural, open-ended dialogue, using machine learning to understand context and provide tailored responses.

How much does it cost to have a conversational AI Agent?

The key pricing components for a conversational AI agent include development costs, hosting, data storage, ongoing maintenance, and usage-based or subscription fees. Costs can vary widely based on complexity, scale, customization, and service provider.

Can conversational AI Agents answer any questions?

While conversational AI agents are highly advanced, it's important to understand their limitations. These agents excel at natural language processing, but they can still struggle with basic questions that seem simple to humans. This is often because the agent lacks the full context and background knowledge that humans naturally draw upon. Failure to answer human questions is usually a mismatch between the users communication and the agent’s capabilities.